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Terms & Conditions

Last Updated: 21 Aug 2026

Welcome to MediBridge. By accessing or using the MediBridge website, submitting an enquiry or using our medical travel coordination services, you agree to these Terms & Conditions.

Please read them carefully before using our website or services.

About MediBridge

MediBridge provides medical travel coordination and support services for individuals considering treatment and wellness services in India.

Our role may include helping patients explore hospitals, doctors, treatment options and practical travel arrangements.

MediBridge does not provide medical diagnosis, medical treatment or clinical advice. All diagnosis, treatment recommendations and clinical decisions are made by qualified healthcare professionals and the healthcare institutions providing the relevant services.

Use of Our Website

You agree to use this website only for lawful purposes and in a manner that does not:

  • Violate applicable laws or regulations
  • Infringe the rights of others
  • Attempt to gain unauthorised access to our website or systems
  • Introduce malicious software or harmful code
  • Misuse our enquiry forms or communication channels
  • Submit false, misleading or fraudulent information

We reserve the right to restrict access to the website where necessary to protect our services, users or systems.

Treatment Information

Information published on our website is provided for general informational purposes.

Treatment descriptions, procedures, estimated timelines, costs and other healthcare information may vary depending on individual circumstances and the healthcare provider.

Information on our website should not be considered medical advice or a substitute for consultation with a qualified healthcare professional.

You should discuss your medical condition and treatment options directly with the relevant doctor or healthcare provider before making clinical decisions.

Hospitals, Doctors & Healthcare Providers

MediBridge may help patients explore or connect with hospitals, doctors and healthcare providers.

The healthcare provider is responsible for:

  • Medical assessment
  • Diagnosis
  • Treatment recommendations
  • Procedures and clinical care
  • Medical outcomes
  • Aftercare and clinical follow-up

MediBridge does not guarantee the availability, suitability or outcome of any particular treatment, doctor or healthcare provider.

The final decision regarding treatment and healthcare provider selection remains with the patient and their treating medical team.

Medical Travel Coordination

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly
  • Understand website usage
  • Improve user experience
  • Measure website performance
  • Support relevant website functionality

The availability of these services may vary depending on the patient’s requirements, destination, healthcare provider and other circumstances.

Treatment Costs & Estimates

Any treatment costs, estimates or price ranges presented through MediBridge are for informational or planning purposes unless expressly confirmed by the relevant healthcare provider.

Final costs may change depending on:

  • Medical assessment
  • Treatment requirements
  • Additional procedures
  • Hospital stay
  • Medicines and consumables
  • Recovery requirements
  • Changes in travel or accommodation arrangements

Patients should obtain confirmation of treatment costs directly from the relevant healthcare provider before proceeding.

Travel, Visa & Accommodation

MediBridge may provide guidance or coordination relating to medical visas, flights, accommodation and local transportation.

However, visa approval, flight availability, accommodation availability and other third-party services are controlled by the relevant authorities or service providers.

MediBridge cannot guarantee:

  • Visa approval
  • Flight availability
  • Hotel availability
  • Travel schedules
  • Immigration decisions
  • Third-party service performance

Patients are responsible for ensuring that their travel documents and permissions are valid and appropriate for their journey.

Patient Responsibilities

You are responsible for providing accurate and complete information when submitting an enquiry or requesting assistance.

This may include:

  • Correct personal information
  • Accurate medical history
  • Relevant medical records
  • Current contact information
  • Valid travel and identification documents

You should inform MediBridge and the relevant healthcare provider if any important information changes.

Providing incomplete or inaccurate information may affect the coordination of your treatment journey.

Medical Emergencies

MediBridge is not an emergency medical service.

If you are experiencing a medical emergency, seek immediate assistance from your local emergency services or a qualified healthcare provider.

Do not rely on the MediBridge website, enquiry forms or communication channels for urgent medical care.

Third-Party Services

MediBridge may coordinate with third-party organisations, including hospitals, healthcare providers, hotels, transportation providers, travel services and other service providers.

These services may be subject to separate terms and conditions imposed by the relevant provider.

MediBridge is not responsible for circumstances outside its reasonable control, including the actions, omissions, availability or performance of third-party providers.

Payments & Refunds

Where applicable, payments for medical treatment, accommodation, transportation, travel or other third-party services may be subject to the terms and refund policies of the relevant provider.

Any MediBridge service fees, where applicable, will be communicated separately before the relevant service is provided.

Patients should review applicable payment, cancellation and refund terms before making a payment.

Intellectual Property

Unless otherwise stated, the content on this website, including text, graphics, logos, images, design elements and other materials, is owned by or licensed to MediBridge.

You may not reproduce, distribute, modify, publish or commercially use our website content without prior written permission.

Website Availability

We aim to keep the website accurate, secure and available, but we do not guarantee that:

  • The website will always be available
  • All information will always be complete or current
  • The website will be free from errors
  • The website will be free from interruptions or technical issues

We may update, modify or temporarily suspend parts of the website when necessary.

Limitation of Liability

To the extent permitted by applicable law, MediBridge is not responsible for medical outcomes, treatment decisions, complications, delays, cancellations or other matters arising from services provided directly by healthcare providers or other third parties.

MediBridge’s responsibility is limited to the coordination and support services it directly provides.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is not permitted under applicable law.

Privacy

Your use of this website is also subject to our Privacy Policy, which explains how we collect, use and protect personal information submitted through our website and services.

Changes to These Terms

MediBridge may update these Terms & Conditions from time to time.

Changes will become effective when the updated terms are published on this page. The Last Updated date will indicate when the terms were most recently revised.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India, unless otherwise required by applicable law.

Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the appropriate courts in India.

Contact Us

If you have questions regarding these Terms & Conditions, please contact MediBridge:

Email: [Contact Email]
Phone: [Phone Number]
Address: [Business Address]

Important Notice

MediBridge is a medical travel coordination service. We help patients navigate treatment options and coordinate practical aspects of travelling to India.

We do not diagnose medical conditions, prescribe treatment or make clinical decisions. All medical decisions and treatment are the responsibility of the qualified healthcare professionals and healthcare institutions involved.