International patient support
Confidential guidance · No obligation · Response within 24 hours
Confidential guidance · No obligation · Response within 24 hours
Last Updated: 15 September 2026
Effective From: 15 September 2026
Medibridge World Private Limited (“Medibridge World”, “Company”, “we”, “us” or “our”) respects your privacy
and is committed to protecting the personal information and medical information entrusted to us.
This Privacy Policy explains how Medibridge World collects, uses, processes, stores, shares and protects
personal information when you:
Because our business involves medical tourism and healthcare coordination, we may receive information
relating to your health and medical condition. We treat such information with particular care and process it
only for lawful and legitimate purposes.
This Privacy Policy should be read together with our Patient Terms & Conditions, Patient Consent Form,
Website Terms of Use, and any other applicable terms communicated to you.
Legal Name: Medibridge World Private Limited
This Privacy Policy applies to personal information collected through:
This Privacy Policy applies to both Indian and international patients to the extent applicable.
Medibridge World is primarily a medical tourism facilitator and coordinator.
Unless expressly stated otherwise, Medibridge World is not the treating doctor, hospital, clinic, diagnostic
laboratory, pharmacy or other healthcare provider.
When you request treatment through us, we may share relevant information with doctors, hospitals and
healthcare providers so that they can independently evaluate your medical condition and provide their own
medical advice.
The treating healthcare provider is independently responsible for diagnosis, treatment, surgery, medication
and other clinical decisions.
Depending upon the services requested, we may collect different categories of personal information.
4.1 Identity Information
We may collect:
We may collect:
Where necessary for medical tourism facilitation, we may collect information such as:
Because such information may be highly sensitive, we will process it only for legitimate purposes connected
with the services requested by you, subject to applicable law.
For international medical tourism services, we may collect:
We do not guarantee visa approval, immigration approval, airline acceptance or entry into any country.
Depending on the services you use, we may process:
Where payments are processed through third-party payment gateways, your payment information may be processed
directly by those providers under their applicable privacy policies and terms.
We generally do not require or intend to store complete card numbers, CVV numbers or other sensitive payment
authentication information unless specifically necessary and lawfully permitted.
When you visit our website, certain technical information may be collected automatically, such as:
This information may be used for website security, analytics, performance, troubleshooting and improvement.
Our website may use cookies and similar technologies.
Cookies may be used for:
You may be able to control cookies through your browser or device settings.
Disabling certain cookies may affect some website functionality.
Where legally required, we will obtain appropriate consent before using non-essential cookies or similar
technologies.
We may collect and process your information for the following purposes:
where necessary to facilitate the services requested by you.
You may opt out of marketing communications at any time.
We will not intentionally collect medical information merely for entertainment, unnecessary profiling or unrelated commercial purposes.
Medical information may be processed where reasonably necessary for:
We may share information with third parties where reasonably necessary for the purposes described in this
Privacy Policy.
Such third parties may include:
Government and Authorities
We may disclose information where required or permitted by applicable law, court order, regulatory
requirement or lawful government request.
By submitting medical reports to Medibridge World for the purpose of obtaining medical treatment, you authorize us, subject to applicable law, to share relevant medical information with healthcare providers reasonably selected for your treatment enquiry.
This may include sharing:
We will seek to limit information shared to what is reasonably necessary for the relevant purpose.
Because medical tourism may involve international patients and international service providers, your
information may in certain circumstances be processed or accessed outside your country of residence.
Where information is transferred across borders, we will take steps required by applicable law to ensure
appropriate safeguards are applied.
The countries or locations to which information may be transferred may depend on:
You are responsible for ensuring that information you provide to us is:
If you provide information belonging to another person, such as a family member or dependent, you confirm that you are authorized to provide such information and, where required, have obtained appropriate permission.
We take reasonable technical and organizational measures to protect personal information from:
Security measures may include:
However, no electronic transmission or storage system can be guaranteed to be completely secure.
Accordingly, we cannot guarantee absolute security of information transmitted over the internet.
Access to personal information shall be limited to personnel, contractors or service providers who reasonably
require such access to perform their functions.
Where appropriate, such persons may be subject to confidentiality obligations.
We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or for such period as may be required by applicable law.
Retention periods may depend upon:
When information is no longer required and there is no legal requirement to retain it, we may securely delete, anonymize or otherwise dispose of it.
Where medical records are created and maintained directly by a hospital, doctor or other healthcare provider, those records may be subject to the healthcare provider’s own privacy policy, record-retention practices and legal obligations.
Medibridge World does not necessarily control or maintain all medical records created by third-party healthcare providers.
Requests relating specifically to clinical records should generally be directed to the relevant doctor or hospital, while we may assist with communication where appropriate.
Our website may contain links to third-party websites.
These may include links to:
We are not responsible for the privacy practices, security or content of third-party websites.
You should review their respective privacy policies before providing personal information.
When you choose to receive treatment from a doctor or hospital, that healthcare provider may collect and process your information independently.
The healthcare provider may have its own:
You should review the relevant healthcare provider’s policies.
If you have consented to receive marketing communications, we may contact you through:
Marketing communications may include information about:
You may request that we stop sending marketing communications.
Where processing is based on consent, you may withdraw your consent subject to applicable law.
Withdrawal of consent may not affect processing that:
If you withdraw consent for processing that is necessary to provide a requested service, we may be unable to continue providing that service.
Subject to applicable law, you may have rights concerning your personal data, including rights relating to:
The exact scope and manner of exercising these rights will depend on applicable law and the date on which the relevant legal provisions become applicable.
To submit a privacy/data request, contact:
Privacy/Data Contact: ______________________________
Email: _____________________________________________
Telephone: _________________________________________
Postal Address: _____________________________________
Your request should include sufficient information for us to identify you and understand your request.
We may need to verify your identity before processing certain requests.
If you have a complaint or concern regarding our processing of your personal information, you may contact our designated grievance/privacy contact.
Name: ______________________________________________
Designation: _________________________________________
Email: ______________________________________________
Telephone: __________________________________________
Address: ____________________________________________
We will review and respond to legitimate complaints in accordance with applicable law and our internal procedures.
Where applicable law provides a right to approach a statutory authority or Data Protection Board, nothing in this Privacy Policy prevents you from exercising that right.
Our services may involve patients who are minors.
Where services are provided to a child or where we knowingly process a child’s personal data, we will seek to comply with applicable legal requirements concerning parental or lawful guardian consent and processing of children’s personal data.
A parent or lawful guardian may contact us regarding information relating to a minor where legally authorized to do so.
If you provide us with information relating to:
you confirm that you are authorized to provide such information and that you have obtained any consent required by applicable law.
We may request photographs, videos or testimonials for legitimate purposes.
We will not intentionally use identifiable patient photographs, videos, testimonials or medical stories for promotional purposes without obtaining the consent required by applicable law.
Participation in marketing or testimonials is voluntary unless otherwise expressly agreed for a specific purpose.
If you interact with Medibridge World through social media platforms, information you provide may also be processed by the relevant social media platform.
Such processing is governed by that platform’s own terms and privacy policy.
We recommend that you avoid posting confidential medical information publicly on social media.
We may use WhatsApp or other messaging platforms for communication with patients.
You acknowledge that:
Where possible, use the Company’s designated secure channels for sensitive documents.
If you communicate with us by email, the content of your email and attachments may contain personal or medical information.
You should take reasonable care before sending sensitive medical information by email.
We may retain email communications where reasonably necessary for service delivery, documentation, legal compliance or dispute resolution.
If we become aware of a personal data breach that requires notification under applicable law, we will take appropriate steps to:
We may process personal information to:
We may disclose personal information where reasonably necessary to:
If Medibridge World undergoes:
personal information may be transferred as part of that transaction, subject to applicable law and
appropriate safeguards.
Medibridge World does not intend to sell identifiable patient medical information as a commercial commodity.
Medical information may nevertheless be shared with healthcare providers and service providers where reasonably necessary for providing requested services or where otherwise permitted or required by law.
We will not intentionally use medical information for unrelated commercial purposes without an appropriate lawful basis.
We may rely upon information supplied by you.
We do not independently verify every piece of information provided by a patient.
If you identify inaccurate information held by us, you may request correction where applicable.
You should inform us if:
Information appearing on our website is provided for general informational and medical-tourism facilitation purposes.
Website content should not be treated as:
You should consult a qualified healthcare professional for diagnosis and treatment.
In an emergency, contact an appropriate emergency medical service or healthcare provider immediately.
The Company does not guarantee:
Medical decisions and outcomes remain the responsibility of the treating healthcare provider and are subject
to individual patient circumstances.
If you submit an enquiry through our website, we may collect information such as:
This information is used to respond to your enquiry and, where requested, facilitate communication with relevant healthcare providers.
If our website permits document uploads, you should upload only documents necessary for your medical enquiry.
You should not upload information belonging to another person unless you are legally authorized to do so.
We may retain uploaded documents for as long as reasonably necessary to:
We will take reasonable measures to protect documents submitted through our website.
However, you acknowledge that internet transmission cannot be guaranteed to be completely secure.
You should not upload documents that are unrelated to your medical enquiry.
We may update this Privacy Policy from time to time to reflect:
The updated Privacy Policy will be published on our website with the revised “Last Updated” date.
Where required by applicable law, we will provide additional notice or obtain consent for material changes.
This Privacy Policy shall be governed by applicable laws of India, subject to any mandatory legal rights applicable to the individual.
If any provision of this Privacy Policy is determined to be invalid or unenforceable, the remaining provisions shall continue to apply to the extent permitted by law.
For questions, concerns, requests or complaints regarding this Privacy Policy or the processing of your personal information, contact:
MEDIBRIDGE WORLD PRIVATE LIMITED
Where our website or service process requires explicit acknowledgement, the following wording may be displayed:
“I have read and understood the Privacy Policy of Medibridge World Private Limited. I understand that Medibridge World may collect and process my personal information and, where necessary for medical tourism facilitation, my medical information. I understand that relevant information may be shared with doctors, hospitals and other service providers for the purposes described in the Privacy Policy. I understand my applicable rights and how to contact Medibridge World regarding privacy-related requests or complaints.”
Where consent is legally required, the Company should not treat silence, inactivity or a pre-ticked box as consent where applicable law requires a valid affirmative consent mechanism.
END OF PRIVACY POLICY
